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Shipping & Returns


All in-stock products will ship within 24-48 hours and you will receive your order within 2-5 business days via FedEx Ground. If you would like expedited shipping, please call the office at 888-976-5387 for a quote.


Note the all products ordered from the US Shop can only ship to the US or Canada.



Our official policy is that all sales are final. If there are any manufacturer defects or damages caused during shipping we will replace any necessary parts. We absolutely want to make sure you or your client has a fully functional perfect X-Pole! Unopen & unused poles can be returned within 30 days of purchase. However, a 10% re-stocking fee will be applied.



All X-Poles and their associated parts are guaranteed free of manufacturing defect for a period of 6 months from date of purchase. Defects from use, wear and tear, chipped edges from pole to pole contact, or being dropped, and anything outside of a pure manufacturing defect are not covered. This does not affect your statutory rights.